Unify Shopify and Your Call Center with Ease
With the Only Turnkey Solution That Bridges the Gap Between Shopify and Call Center Support
Effortless Integrations
What We Do
Boost Sales and Eliminate Errors
Elevate Your Customer Service Interactions
A turnkey solution to manage interactions between your call center provider and Shopify
Easy Operator Onboarding
Train your customer service reps quickly and reduce human error.
Turnkey Integration
With just a few clicks, FlexCall unifies Shopify, your call center software, and ticketing system into one seamless solution.
PCI Compliant
Ensure your call center interactions are secure and fraud-free.
Go from Low-Skilled
to High-Value
FlexCall has admin tools and intuitive order management prompts that enable low skilled reps to achieve accurate resolutions, reduce errors and effortlessly elevate your customer experience, all within one simple and secure solution.
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Designed by Call Center People for Call Center People
With notoriously high, 35-40% turnover rates in the call center industry, it's critical to use a solution that enables you to onboard call center reps quickly and cost effectively. With FlexCall you can onboard new reps in minutes and have the checks and balances in place to reduce the risk of human error and fraud.
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Ready-Made Software that
Can Flex to Meet Your Needs
- Use your existing ticketing system or replace your ticketing system with "Timeline Updates" on the customer profile in Shopify
- Use your existing phone system or convert to a low cost VOIP Solution
Frequently Asked Questions
- FlexCall is currently integrated with Dialpad, Aircall, Twilio. We will be rolling out additional integrations. Sign up for our newsletter to learn about our upcoming product launches and feature releases.
- FlexCall is currently integrated with Gorgias. We will be rolling out additional integrations. Sign up for our newsletter to learn about our upcoming product launches and feature releases.
- Yes - phone based transactions that take place through FlexCall are PCI compliant.
- Standard Sales & Service Admin Tool Only - Private Shopify App Installation process. Enterprise Clients for ticketing systems and phone system - custom integration
- Yes - FlexCall is architected with enterprise ecommerce brands in mind. Our technology is the only turnkey solution that enables brands to integrate their cloud based customer service provider with Shopify, Shopify Plus, and Commerce Components by Shopify.
- FlexCall currently only integrates with Shopify, Shopify Plus, and Commerce Components by Shopify. We will be rolling out additional integrations. Sign up for our newsletter to learn about our upcoming product launches and feature releases.
Ready to Win the Conversation
Engineer Smarter Conversations Today with FlexCall